Center Customer Service Specialist

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Center Customer Service Specialist
Responsible for providing customer service support and in-center customer outreach for the entire cluster

MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Presents personal professional image
- Demonstrated effective written and verbal communication skills
- Proven strong organization and planning skills
- Proven skills and aptitude to excel in a customer-focused and results -driven environment
- Demonstrated business math skills
- Demonstrated basic computer skills

General Duties and Responsibilities
- This is a representative list of the general duties the Customer Service Representative may be asked to perform and is not intended to be all-inclusive

Customer Service/Retention Activities (Related to Customer Call Backs)
- Maintains and regularly updates customer data base
- Post sales activities and phone call follow-ups from OTP call back report
- Identifies new customers using resources available
- Customer retention / recovery activities
- Account revenue for in center ?house? accounts ? non portfolio accounts

Center Sales Local Activities and Product Promotion
- Acts as primary phone greeter in center
- Job bidding and bid follow-up (in conjunction with bid centers where appropriate) for the cluster
- Maintains bidding data base
- Consultative selling at the front counter (to include up-selling)
- Takes complex job orders
- Responsible for driving product revenue (e.g., Direct Mail, Color and B&W Copy, Holiday and Promotional)

Marketing
- Implements National In-Store Merchandising Programs:
- Implement Guerilla marketing techniques for national programs, when appropriate
- Customer mailings and follow-up
- Telemarketing for national initiatives
- Ensure centers within clusters execute on merchandising standards

Compact Car Support
- Participates in sales blitzes for new compact car openings

MINIMUM ATTRIBUTES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION
- Physical stamina sufficient to stand during entire shift, excluding rest breaks
- Physical stamina sufficient to move and lift 55 pound boxes
- Ability, on a consistent basis, to communicate effectively with team members and customers
- Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure
- Ability to perform the General Duties and
- Responsibilities set forth above in a consistent and efficient manner

TIME ALLOCATION:
Inside Sales Activity and Product Promotion 55%
Post-Sale Customer Service 25%
Bidding 20%

SCOPE OF SUPERVISION/AUTHORITY
Performs duties with only minimal supervision by senior center manager. Must defer decisions involving changes in center procedures to senior center manager. Join FedEx Kinko's and start your career today! FedEx Kinko's is an Equal Opportunity Employer You must apply online to be considered

Benefits:
FedEx Kinko's is the premier growth division of FedEx Corporation. With 1500 locations worldwide, FedEx Kinko's outstanding growth continues to create exceptional opportunities for exceptional people Top 5 World's Most Admired Companies" Top 3 "America's Most Admired Companies" Hall of Fame 100 Best Companies to Work for In America

PLEASE APPLY ON-LINE NOW!!:NOTE - YOU WILL BE TAKEN DIRECTLY TO TO FEDEX SITE
ONLINE APPLICATION FOR FEDEX JOBS TYPE 24631 IN TO THE KEYWORDS BOX AND HIT ENTER